The paper “2017 world state of quality: first worldwide results” has been published in the Total Quality Management & Business Excellence.
This paper is co-authored by Paulo Sampaio and Catarina Cubo, both members of the Research Group on Quality and Organizational Excellence.
The full reference of the paper is:
Catarina Cubo, Pedro Saraiva, Paulo Sampaio & Marco Reis (2021) 2017 world state of quality: first worldwide results, Total Quality Management & Business Excellence, 32:3-4, 379-388, DOI: 10.1080/14783363.2019.1575722.
