quarta-feira, 3 de abril de 2013
A business excellence model should not be seen as a tool or methodology that organizations use to solve the several daily problems they are faced with. An organization competitive advantage depends on the individual performance of each worker and on the organizational infrastructure that supports the company. Thus, that competitive advantage can gain a lot through the use of a business excellence model. Excellence models provide personal improvement opportunities in leadership, a structured holistic approach to organization improvement, benchmarking opportunities and access to demonstrate best practices. The models assessment process is a unique training experience for managers to align assessors’ teams or to align large and small companies on well clarified shared objectives.
We have seen that in different parts of the world different types of organizations have been using several Business Excellence Models, and are also recognized by the corresponding awards connected with them.
Based on the research that my research group is doing, one easily comes up with a recommendation in the direction of possible convergence in the future into a single consensual Excellence Model, to be developed and applied all over the world, since all models do share a common set of values, principles and criteria. That would also lead, on the side of recognition, to the possibility of having in the end a World Quality Award (WQA), where organizations coming from different continents, and after having been recognized at the local, regional, national, and/or international level, might share experiences and apply for such an award, possibly also connected with the joint organization of an annual strong quality world event, where the corresponding awards would be presented and announced.