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Welcome to the Research Group on Quality and Organizational Excellence!


The Research Group on Quality and Organizational Excellence is a research group that develops is work in the field of quality engineering and management and organizational excellence.


Join us and contribute to build “A better world with Quality”.


Paulo Sampaio






terça-feira, 2 de outubro de 2018

QOE @ North American Conference on Industrial Engineering and Operations Management, Washington

The Research Group on Quality and Organizational Excellence (RG-QOE) was represented at the 3rd North American Conference on Industrial Engineering and Operations Management (IEOM) that took place in Washington, DC, United States of America, between September 27 and 29.

The RG-QOE was represented by André M. Carvalho that presented the paper “Business Excellence Models: Supporting the Cultural Perspective to Operationalize Excellence Sustainability in Manufacturing Organizations” by André M. Carvalho, Paulo Sampaio and Eric Rebentisch.

This paper was awarded with the “IEOM Graduate Student Best Paper Competition Award”.



quarta-feira, 26 de setembro de 2018

QOE @ Excellence Summit, Gothenburg

The Research Group on Quality and Organizational Excellence (RG-QOE) was represented at the Excellence Summit that took place in Gothenburg, Sweden on September 11 and 12.

The RG-QOE was represented by Paulo Sampaio that delivered a speech entitled “World State of Quality: results of a worldwide approach to measure quality” by Catarina Cubo, Pedro Saraiva, Paulo Sampaio, and Marco Reis.

segunda-feira, 13 de agosto de 2018

2018 QOE Summer Break

The Research Group on Quality and Organizational Excellence (RG-QOE) got together to celebrate the Summer time with a different day involving outdoor activities.
The group was at the beach and then some activities were made, ending up with a dinner. This activity was thought to promote the interpersonal relationships outside the daily life work.
The RG-QOE wishes to all a great time during vacations!

terça-feira, 31 de julho de 2018

PhD Thesis Plan presentations by RG-QOE students

Catarina Cubo and Mónica Cabecinhas, RG-QOE Junior Researchers and PhD Students of the Doctoral Program on Industrial and Systems Engineering, presented their Thesis Plan on July 30.
Catarina Cubo project is entitled “An integrated vision of quality measurement” and is supervised by Professor Paulo Sampaio (from University of Minho) and Professor Pedro Saraiva (from University of Coimbra). The argumentation was performed by Professor José António Sarsfield Cabral (external examiner from University of Porto).
Mónica Cabecinhas project is entitled “Model for measuring the impact of ISO management systems implementation” and is supervised by Professor Paulo Sampaio (from University of Minho) and Professor Martí Casadesús (from university of Girona, Spain). The argumentation was performed by Professor Pedro Saraiva (external examiner from University of Coimbra).
Catarina and Mónica were both approved with a grade of 17 out of 20.

terça-feira, 24 de julho de 2018

Alfonso Hérnandez got his PhD

Alfonso Hérnandez, Visiting Student from the Universitat of Barcelona Business School at the Research Group on Quality and Organizational Excellence (RG-QOE) - University of Minho between 2017 April and June, got his PhD with a thesis entitled "Understanding Innovation within the context of the Integration of Management Systems". 

Congrats Alfonso!


terça-feira, 17 de julho de 2018

QOE @ International Conference on Quality and Engineering Management, Barcelona

The Research Group on Quality and Organizational Excellence (RG-QOE) was represented at the 3rd International Conference on Quality and Engineering Management (ICQEM2018) that took place in Barcelona, Spain, between July 11 and 13.


Paulo Sampaio, the coordinator of the RG-QOE, is the conference chair of this biannual event, which the third edition took place in the Universitat Internacional de Catalunya, in Barcelona.
Around 100 people attended the conference and some members of the RG-QOE presented their work.

On July 12:
- Ana João Mendes presented the "The EFQM Excellence Model in a Research Centre";
- Dalilis Ecobar presented the "Delight in excellent tourism experiences: The role of the exceptional value";
- Catarina Saraiva and Pedro Domingues presented the "Contributions towards the improvement of the IMS-MM©: A Delphi method study";
- Ilknur Uzdurum presented the "«Qualiteer»: the new professional of the 21st Century".


On July 13:
- Rui Oliveira presented the "A maturity model to assess Supply Chain Quality Management integration";
- Aneta Kucińska-Landwójtowicz presented the "Barriers to the development of Continuous Improvement maturity in the manufacturing company"; 
- Catarina Cubo presented the "World State of Quality 2017: results of a worldwide approach to measure macroquality";
- Alfonso Hérnandez presented the "Integrating management systems in pursue of sustainability" and the "Assessing the financial effects of adopting multiple certifications".


Further, Alfonso Hérnandez was awarded with the "Best Student Paper" award.


sexta-feira, 6 de julho de 2018

QOE @ Closing event of Innovative Car HMI

The closing event of the Innovative Car – Human Machine Interface (IC-HMI) program took place on July 5th at Forum Braga, Braga, Portugal. This program is the result of the partnership between the University of Minho and Bosch Car Multimedia and involved 30 innovation and research projects since 2015 with a € 55M investment. 

Many innovative solutions were developed in the IC-HMI program, and the main results achieved were presented by each project team. Further, the participants were able to see demonstrations of some of these new technologies, such as the next generation head-up displays, the cockpit of the future, car2x communication, driver monitoring camera, or milk run robot. 

Some members of the Research Group on Quality and Organizational Excellence (RG-QOE) were involved in the IC-HMI program, specifically in the project: ‘Supply Chain Quality Management’ (SCQM). This project explored the integration of quality management practices along the supply chain, aiming to develop some tools to promote the decision making process and improve the Supply Chain performance. The project team involved some professors and researchers from the Department of Production and Systems of University of Minho, as well as some Quality Management and Methods collaborators from Bosch Car Multimedia, Braga.

(From left to right: Catarina Cubo; Ana Cristina Fernandes; Paulo Sampaio; Rui Estrada; Rui Oliveira)