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Welcome to the Research Group on Quality and Organizational Excellence!


The Research Group on Quality and Organizational Excellence is a research group that develops is work in the field of quality engineering and management and organizational excellence.


Join us and contribute to build “A better world with Quality”.


Paulo Sampaio






quinta-feira, 6 de dezembro de 2018

MSc Dissertation Examination @ RG-QOE

Ilknur Uzdurum, student of the Master in Quality Engineering and Management (MEGQ) presented her MSc Dissertation on November 30.

From left to right: Professor Paulo Sampaio (supervisor); Ilknur Uzdurum; Professor Maria João Rosa (external examiner); Professor Isabel Lopes (MEGQ director).

The dissertation entitlied “The Quality Professional Profile in the 21st century” was supervised by Professor Paulo Sampaio. The examination was performed by Professor Maria João Rosa (external examiner from University of Aveiro).

Ilknur Uzdurum was approved with a grade of 17 out of 20.

quinta-feira, 29 de novembro de 2018

QOE paper published @ IJQRM

The paper “Integrated management systems diffusion models in South European countries” has been published in the International Journal of Quality & Reliability Management, a journal indexed at ISI-WoK and Scopus.
This paper involves some Quality and Organizational Excellence - Research Group (QOE-RG), namely Mónica Cabecinhas, Paulo Sampaio, Pedro Domingues, and Alfonso Hernandez-Vivanco. Further, the paper results from a cooperation project involving University of Minho (Portugal), Universitat de Barcelona (Spain), Politecnico di Torino (Italy), and University of Macedonia (Greece).

The full reference of this paper is: 
Mónica Cabecinhas, Pedro Domingues, Paulo Sampaio, Merce Bernardo, Fiorenzo Franceschini, Maurizio Galetto, Maria Gianni, Katerina Gotzamani, Luca Mastrogiacomo, Alfonso HernandezVivanco, (2018) "Integrated management systems diffusion models in South European countries", International Journal of Quality & Reliability Management, Vol. 35 Issue: 10, pp.2289-2303, https:// doi.org/10.1108/IJQRM-03-2017-0044

quarta-feira, 14 de novembro de 2018

World State of Quality - 2017 results

The World State of Quality (WSQ) project aims to assess the different countries performance in terms of Quality.
The WSQ collects several indicators that are grouped according to some of the most relevant dimensions related to Quality in order to get a final score.
The 2017 edition analyzes 110 countries and it is the first attempt to measure, rank and compare Quality worldwide.
This is an important input for several institutions, such as national governments or international organizations due to the easy identification of strengths and improvement areas of each country according to a final score that depends on the ranking position of each country for each indicator, which represents a pioneering way to measure Quality.
The 2017 report is available at http://wsq.dps.uminho.pt/
Paulo Sampaio and Catarina Cubo, from the Research Group on Quality and Organizational Excellence (RG-QOE), are members of the research team of this innovative project.

quinta-feira, 8 de novembro de 2018

World Quality Day 2018

The World Quality Day (WQD) was established in 1990 by the United Nations and it is celebrated annually on the second Thursday in November.
It intends to celebrate quality worldwide, share quality achievements and to raise awareness of quality around the world as quality is a contribute for the improvement of performance every day of the year.


To celebrate the WQD2018, the Quality and Organizational Excellence Research Group coordinator, Paulo Sampaio, leaves a message : “Promote Quality as a Culture to reach Excellence, independently you if are at the Quality Professional level, company level or country level.”

terça-feira, 2 de outubro de 2018

QOE @ North American Conference on Industrial Engineering and Operations Management, Washington

The Research Group on Quality and Organizational Excellence (RG-QOE) was represented at the 3rd North American Conference on Industrial Engineering and Operations Management (IEOM) that took place in Washington, DC, United States of America, between September 27 and 29.

The RG-QOE was represented by André M. Carvalho that presented the paper “Business Excellence Models: Supporting the Cultural Perspective to Operationalize Excellence Sustainability in Manufacturing Organizations” by André M. Carvalho, Paulo Sampaio and Eric Rebentisch.

This paper was awarded with the “IEOM Graduate Student Best Paper Competition Award”.



quarta-feira, 26 de setembro de 2018

QOE @ Excellence Summit, Gothenburg

The Research Group on Quality and Organizational Excellence (RG-QOE) was represented at the Excellence Summit that took place in Gothenburg, Sweden on September 11 and 12.

The RG-QOE was represented by Paulo Sampaio that delivered a speech entitled “World State of Quality: results of a worldwide approach to measure quality” by Catarina Cubo, Pedro Saraiva, Paulo Sampaio, and Marco Reis.

segunda-feira, 13 de agosto de 2018

2018 QOE Summer Break

The Research Group on Quality and Organizational Excellence (RG-QOE) got together to celebrate the Summer time with a different day involving outdoor activities.
The group was at the beach and then some activities were made, ending up with a dinner. This activity was thought to promote the interpersonal relationships outside the daily life work.
The RG-QOE wishes to all a great time during vacations!