QOE paper published @ TQM&BE

The paper “Macroquality measurement: world state of quality and European quality scoreboard approaches and results” has been published in the Total Quality Management & Business Excellence.

This paper is co-authored by Paulo Sampaio and Catarina Cubo, both members of the Research Group on Quality and Organizational Excellence.

The full reference of the paper is:
Pedro Saraiva , Paulo Sampaio , Catarina Cubo & Marco Reis (2020) “Macroquality measurement: world state of quality and European quality scoreboard approaches and results”, Total Quality Management & Business Excellence, 31:9-10, 1060-1076, DOI:10.1080/14783363.2018.1461012.

André M. Carvalho got his PhD

André M. Carvalho, PhD student at the Research Group on Quality and Organizational Excellence, got his PhD with a thesis entitled “Operational Excellence, Culture and Agility: key concepts to manage Technical Industries” on last June, 8.

Congrats André!

(From left to right: Paulo Sampaio (supervisor); André M. Carvalho; Madalena Araújo (Examination Board Chair); Photo kindly provided by University of Minho School of Engineering)

Paulo Sampaio @ VCK webinar

Paulo Sampaio, Coordinator of the Research Group on Quality and Organizational Excellence, delivered a webinar at the Vlaams Centrum voor Kwaliteit (VCK), Belgium, last May 28.

The webinar was focused on the presentation of the World State of Quality 2018 results. Paulo Sampaio also shared with the audience some insights about the Profile of the Quality Professional of the 21st Century and the Future of Quality.

QOE papers published @ Quality Progress

Two papers authored by researchers of the Research Group on Quality Organizational Excellence (RG-QOE) have been published in Quality Progress (American Society for Quality), April 2020 issue, the most well known ASQ journal.

The paper entitled “Scanning for a Superior Skill Set” is co-authored by Pedro Domingues, Paulo Sampaio, Fábio Daniel Vieira Correia and İlknur Uzdurum. This paper presents a multidimensional approach to the future of the quality profession presenting the crucial dimensions of the 21st century quality professional.

The full reference is:

Pedro Domingues, Paulo Sampaio, Fábio Daniel Vieira Correia, Ilknur Uzdurum, (2020), “Scanning for a Superior Skill Set”, Quality Progress, April, 2020, 53(4), pp. 16-27.

The paper entitled “A feather in your cap: How Performance Excellence Models are doing 30 years later” is co-authored by André M. Carvalho and Paulo Sampaio. This paper presents a review on the evolution of Organizational Excellence over the past few decades, namely Excellence Models and Awards.

The full reference is:

André M. Carvalho, Paulo Sampaio (2020), “A feather in your cap: How Performance Excellence Models are doing 30 years later”, Quality Progress, April 2020, 53(4), pp. 42-49.

World State of Quality - 2018 results

The World State of Quality (WSQ) project aims to assess, analyze and rank the different countries performance in terms of Quality.

The 2018 WSQ edition is based on several indicators (16) that are grouped according to some of the most relevant Quality dimensions (in a total of 10) in order to get a final score to the 118 worldwide countries.

The WSQ represents a pioneering way to measure Quality in the different countries of the world. It can be an important input for several institutions to easy identify strengths and improvement areas for each country in terms of Quality.

The 2018 report is available at http://wsq.dps.uminho.pt/ (Report).

Paulo Sampaio and Catarina Cubo, from the Research Group on Quality and Organizational Excellence (RG-QOE), are members of the research team of this project.

QOE @ Lean and Six Sigma ASQ Conference

Paulo Sampaio, Coordinator of the Research Group on Quality and Organizational Excellence (RG-QOE), attended the Lean and Six Sigma ASQ Conference that took place between February 23 and 25, in Phoenix, Arizona, United States of America.

This conference was focused on reaching organizational excellence through lean and six sigma application.

QOE @ Product Excellence Model Training

Paulo Sampaio, Coordinator of the Research Group on Quality and Organizational Excellence (RG-QOE), delivered a training about the Product Excellence Model that took place between February 9 and 13, in Riyadh, Saudi Arabia.

(Photo retrieved from Paulo Sampaio Linkedin page)

Paulo Sampaio, invited by Professor Mohamed Zairi and Dr. Ayedh Al-Amri, taught in the Product Excellence Model 2030 Saudi Vision / National Quality Strategy Riyadh, which intends to help Saudi companies to reach world-class level until 2030.

(Photo retrieved from Paulo Sampaio Linkedin page)