The paper “Macroquality measurement: world state of quality and European quality scoreboard approaches and results” has been published in the Total Quality Management & Business Excellence.
This paper is co-authored by Paulo Sampaio and Catarina Cubo, both members of the Research Group on Quality and Organizational Excellence.
The full reference of the paper is:
Pedro Saraiva , Paulo Sampaio , Catarina Cubo & Marco Reis (2020) “Macroquality measurement: world state of quality and European quality scoreboard approaches and results”, Total Quality Management & Business Excellence, 31:9-10, 1060-1076, DOI:10.1080/14783363.2018.1461012.
