The Research Group on Quality and Organizational Excellence (RG-QOE) was represented at the Excellence Summit that took place in Gothenburg, Sweden on September 11 and 12.
The RG-QOE was represented by Paulo Sampaio that delivered a speech entitled “World State of Quality: results of a worldwide approach to measure quality” by Catarina Cubo, Pedro Saraiva, Paulo Sampaio, and Marco Reis.
