QOE paper published @ Quality Progress

The paper entitled “From Another Quality Dimension” has been published in the Quality Progress.

This paper is co-authored by Paulo Sampaio and Catarina Cubo, from the Research Group on Quality and Organizational Excellence (RG-QOE). This paper focuses on the results of the World State of Quality project.

The full reference of this paper is: 

Paulo Sampaio, Pedro Saraiva, Catarina Cubo, Marco Reis, (2018), “From Another Quality Dimension”, Quality Progress, December 2018, 51(12), pp.50-57.

MSc Dissertation Examination @ RG-QOE

Ilknur Uzdurum, student of the Master in Quality Engineering and Management (MEGQ) presented her MSc Dissertation on November 30.

From left to right: Professor Paulo Sampaio (supervisor); Ilknur Uzdurum; Professor Maria João Rosa (external examiner); Professor Isabel Lopes (MEGQ director).

The dissertation entitlied “The Quality Professional Profile in the 21st century” was supervised by Professor Paulo Sampaio. The examination was performed by Professor Maria João Rosa (external examiner from University of Aveiro).

Ilknur Uzdurum was approved with a grade of 17 out of 20.

QOE paper published @ IJQRM

The paper “Integrated management systems diffusion models in South European countries” has been published in the International Journal of Quality & Reliability Management, a journal indexed at ISI-WoK and Scopus.

This paper involves some Quality and Organizational Excellence - Research Group (QOE-RG), namely Mónica Cabecinhas, Paulo Sampaio, Pedro Domingues, and Alfonso Hernandez-Vivanco. Further, the paper results from a cooperation project involving University of Minho (Portugal), Universitat de Barcelona (Spain), Politecnico di Torino (Italy), and University of Macedonia (Greece).

The full reference of this paper is: 

Mónica Cabecinhas, Pedro Domingues, Paulo Sampaio, Merce Bernardo, Fiorenzo Franceschini, Maurizio Galetto, Maria Gianni, Katerina Gotzamani, Luca Mastrogiacomo, Alfonso HernandezVivanco, (2018) "Integrated management systems diffusion models in South European countries", International Journal of Quality & Reliability Management, Vol. 35 Issue: 10, pp.2289-2303, https:// doi.org/10.1108/IJQRM-03-2017-0044

World State of Quality - 2017 results

The World State of Quality (WSQ) project aims to assess the different countries performance in terms of Quality.

The WSQ collects several indicators that are grouped according to some of the most relevant dimensions related to Quality in order to get a final score.

The 2017 edition analyzes 110 countries and it is the first attempt to measure, rank and compare Quality worldwide.

This is an important input for several institutions, such as national governments or international organizations due to the easy identification of strengths and improvement areas of each country according to a final score that depends on the ranking position of each country for each indicator, which represents a pioneering way to measure Quality.

The 2017 report is available at http://wsq.dps.uminho.pt/

Paulo Sampaio and Catarina Cubo, from the Research Group on Quality and Organizational Excellence (RG-QOE), are members of the research team of this innovative project.

World Quality Day 2018

The World Quality Day (WQD) was established in 1990 by the United Nations and it is celebrated annually on the second Thursday in November.

It intends to celebrate quality worldwide, share quality achievements and to raise awareness of quality around the world as quality is a contribute for the improvement of performance every day of the year.

To celebrate the WQD2018, the Quality and Organizational Excellence Research Group coordinator, Paulo Sampaio, leaves a message : “Promote Quality as a Culture to reach Excellence, independently you if are at the Quality Professional level, company level or country level.”

QOE @ North American Conference on Industrial Engineering and Operations Management, Washington

The Research Group on Quality and Organizational Excellence (RG-QOE) was represented at the 3rd North American Conference on Industrial Engineering and Operations Management (IEOM) that took place in Washington, DC, United States of America, between September 27 and 29.

The RG-QOE was represented by André M. Carvalho that presented the paper “Business Excellence Models: Supporting the Cultural Perspective to Operationalize Excellence Sustainability in Manufacturing Organizations” by André M. Carvalho, Paulo Sampaio and Eric Rebentisch.

This paper was awarded with the “IEOM Graduate Student Best Paper Competition Award”.

QOE @ Excellence Summit, Gothenburg

The Research Group on Quality and Organizational Excellence (RG-QOE) was represented at the Excellence Summit that took place in Gothenburg, Sweden on September 11 and 12.

The RG-QOE was represented by Paulo Sampaio that delivered a speech entitled “World State of Quality: results of a worldwide approach to measure quality” by Catarina Cubo, Pedro Saraiva, Paulo Sampaio, and Marco Reis.

2018 QOE Summer Break

The Research Group on Quality and Organizational Excellence (RG-QOE) got together to celebrate the Summer time with a different day involving outdoor activities.

The group was at the beach and then some activities were made, ending up with a dinner. This activity was thought to promote the interpersonal relationships outside the daily life work.

The RG-QOE wishes to all a great time during vacations!

PhD Thesis Plan presentations by RG-QOE students

Catarina Cubo and Mónica Cabecinhas, RG-QOE Junior Researchers and PhD Students of the Doctoral Program on Industrial and Systems Engineering, presented their Thesis Plan on July 30.

Catarina Cubo project is entitled “An integrated vision of quality measurement” and is supervised by Professor Paulo Sampaio (from University of Minho) and Professor Pedro Saraiva (from University of Coimbra). The argumentation was performed by Professor José António Sarsfield Cabral (external examiner from University of Porto).

Mónica Cabecinhas project is entitled “Model for measuring the impact of ISO management systems implementation” and is supervised by Professor Paulo Sampaio (from University of Minho) and Professor Martí Casadesús (from university of Girona, Spain). The argumentation was performed by Professor Pedro Saraiva (external examiner from University of Coimbra).

Catarina and Mónica were both approved with a grade of 17 out of 20.

Alfonso Hérnandez got his PhD

Alfonso Hérnandez, Visiting Student from the Universitat of Barcelona Business School at the Research Group on Quality and Organizational Excellence (RG-QOE) - University of Minho between 2017 April and June, got his PhD with a thesis entitled "Understanding Innovation within the context of the Integration of Management Systems". 

Congrats Alfonso!

QOE @ International Conference on Quality and Engineering Management, Barcelona

The Research Group on Quality and Organizational Excellence (RG-QOE) was represented at the 3rd International Conference on Quality and Engineering Management (ICQEM2018) that took place in Barcelona, Spain, between July 11 and 13.

Paulo Sampaio, the coordinator of the RG-QOE, is the conference chair of this biannual event, which the third edition took place in the Universitat Internacional de Catalunya, in Barcelona.

Around 100 people attended the conference and some members of the RG-QOE presented their work.

On July 12:

- Ana João Mendes presented the "The EFQM Excellence Model in a Research Centre";

- Dalilis Ecobar presented the "Delight in excellent tourism experiences: The role of the exceptional value";

- Catarina Saraiva and Pedro Domingues presented the "Contributions towards the improvement of the IMS-MM©: A Delphi method study";

- Ilknur Uzdurum presented the "«Qualiteer»: the new professional of the 21st Century".

On July 13:

- Rui Oliveira presented the "A maturity model to assess Supply Chain Quality Management integration";

- Aneta Kucińska-Landwójtowicz presented the "Barriers to the development of Continuous Improvement maturity in the manufacturing company"; 

- Catarina Cubo presented the "World State of Quality 2017: results of a worldwide approach to measure macroquality";

- Alfonso Hérnandez presented the "Integrating management systems in pursue of sustainability" and the "Assessing the financial effects of adopting multiple certifications".

Further, Alfonso Hérnandez was awarded with the "Best Student Paper" award.

QOE @ Closing event of Innovative Car HMI

The closing event of the Innovative Car – Human Machine Interface (IC-HMI) program took place on July 5th at Forum Braga, Braga, Portugal. This program is the result of the partnership between the University of Minho and Bosch Car Multimedia and involved 30 innovation and research projects since 2015 with a € 55M investment. 

Many innovative solutions were developed in the IC-HMI program, and the main results achieved were presented by each project team. Further, the participants were able to see demonstrations of some of these new technologies, such as the next generation head-up displays, the cockpit of the future, car2x communication, driver monitoring camera, or milk run robot. 

Some members of the Research Group on Quality and Organizational Excellence (RG-QOE) were involved in the IC-HMI program, specifically in the project: ‘Supply Chain Quality Management’ (SCQM). This project explored the integration of quality management practices along the supply chain, aiming to develop some tools to promote the decision making process and improve the Supply Chain performance. The project team involved some professors and researchers from the Department of Production and Systems of University of Minho, as well as some Quality Management and Methods collaborators from Bosch Car Multimedia, Braga.

(From left to right: Catarina Cubo; Ana Cristina Fernandes; Paulo Sampaio; Rui Estrada; Rui Oliveira)

QOE @ Opole University of Technology, Poland

Paulo Sampaio, Coordinator of the Research Group on Quality and Organizational Excellence (RG-QOE) is currently in Poland, visiting the Opole University of Technology.

This visit intends to promote and enlarge the cooperation between the University of Minho and the Opole University of Technology. Paulo Sampaio addressed a lecture entitled 'The Future of Quality' to the Production Engineering Master Students and had also the chance to visit a Portuguese company located in Opole – BA (Barbosa e Almeida).
All the visit was prepared by Professor Aneta Kucinska-Landwójtowicz, that was recently visiting the RG-QOE, as a Visiting Scholar.

Presentations of PhD students in the DPISE workshop

The Doctoral Program in Industrial and Systems Engineering (DPISE) Workshop (http://w3.dps.uminho.pt/dpise2018/) took place on May 14th in Guimarães, Campus of Azurém, University of Minho.

This annual event intends to share the work that is currently being done by the PhD students of this doctoral program. The RG-QOE was represented by Paula Sá and Luiz Ayres.

Paula Sá presented the "Quality Management in Portuguese Higher Education Institutions".

Luiz Ayres presented the "Suppliers’ development maturity evaluation model in competitive environments".

QOE @ World Conference on Quality and Improvement, Seattle

The Quality and Organizational Excellence Research Group (QOE-RG) is represented at 2018 World Conference on Quality and Improvement that is taking place in Seattle, WA, between April 30 and May 2.

The QOE-RG was represented in the Flags Ceremony by André Carvalho.

Further, André Carvalho also presented a session 'Are Excellence-Oriented Organizations More Adaptable?' by André Carvalho, Paulo Sampaio, Eric Rebentisch and Pedro Saraiva. This work is the result of his current PhD research.

Aneta Kucinska-Landwojtowicz at QOE-RG as a Visiting Scholar

Aneta Kucinska-Landwojtowicz is a Visiting Scholar at the QOE - research group and at the University of Minho during this month of April. She is a Assistant Professor at Opole University of Technology and develops her research in the quality management and innovation fields of expertise.

In the QOE monthly meeting several possibilities were discussed in order to the development of future didactic and scientific partnerships between University of Minho and Opole Univesity of Technology (Poland).

QOE @ SHO 2018, Guimarães

The Quality and Organizational Excellence Research Group (QOE–RG) was represented at the International Symposium on Occupational Safety and Hygiene (SHO) 2018. The event took place in Guimarães, Portugal between March 26-27. 

The QOE-RG was represented by Pedro Domingues, as a chair of the session ‘Safety Management’. Further, Catarina Saraiva (picture), presented the paper ‘Latest effortts aimed at upgrading the IMS-MM’ by Catarina Saraiva, Pedro Domingues, Paulo Sampaio, and Pedro Arezes. This work is the result of Catarina Saraiva master dissertation Quality Engineering and Management that was supervised by Pedro Domingues and Paulo Sampaio.

Paper published in Revista Qualidade

A paper related to the integrated management systems evolution in the Southern European countries, by Mónica Cabecinhas, Pedro Domingues, and Paulo Sampaio from the Research Group on Quality and Organizational Excellence members, has been recently published in Revista Qualidade (Portuguese Association for Quality).

The paper could be downloaded in the following link: http://publicacoes.apq.pt/revista-qualidade-2017-edicao-4/

RG-QOE January news

The first month of 2018 was very active for the Research Group on Quality and Organizational Excellence (RG-QOE).

Dalilis Escobar, a PhD student from the University of Girona, Spain, just arrived as a Visiting PhD Student for the next three months. Her research is focused on customer delight topic applied to service environment.

Rui Estrada, MSc in Quality Engineering and Management from the University of Minho, also started to work at the RG-QOE in the “Supply Chain Quality Management” project, which is one of the UMinho and Bosch Car Multimedia partnership projects.

The monthly meeting took place on January 12. This monthly meeting is an event where each Researcher does present the ongoing developments of his/her project.

A farewell dinner was organized in order to celebrate the next phase of André M. Carvalho PhD project. During the next year André will be at the Massachusetts Institute of Technology (MIT), Boston, MA, US, as a Visiting PhD Student to proceed with his PhD thesis.