Paulo Sampaio @ MIT

Paulo Sampaio is currently at the Massachusetts Institute of Technology (MIT), as Visiting Scholar in order to identify Faculty to develop research together in the quality management and quality engineering area.

ASQ Influential Voices - April. Global Quality Awards

A business excellence model should not be seen as a tool or methodology that organizations use to solve the several daily problems they are faced with. An organization competitive advantage depends on the individual performance of each worker and on the organizational infrastructure that supports the company. Thus, that competitive advantage can gain a lot through the use of a business excellence model. Excellence models provide personal improvement opportunities in leadership, a structured holistic approach to organization improvement, benchmarking opportunities and access to demonstrate best practices. The models assessment process is a unique training experience for managers to align assessors’ teams or to align large and small companies on well clarified shared objectives.

We have seen that in different parts of the world different types of organizations have been using several Business Excellence Models, and are also recognized by the corresponding awards connected with them.

Based on the research that my research group is doing, one easily comes up with a recommendation in the direction of possible convergence in the future into a single consensual Excellence Model, to be developed and applied all over the world, since all models do share a common set of values, principles and criteria. That would also lead, on the side of recognition, to the possibility of having in the end a World Quality Award (WQA), where organizations coming from different continents, and after having been recognized at the local, regional, national, and/or international level, might share experiences and apply for such an award, possibly also connected with the joint organization of an annual strong quality world event, where the corresponding awards would be presented and announced.

2 FEV: sessão apresentação projectos

Caros Investigadores,

Como infelizmente em 2012 não tive hipótese de organizar a já tradicional “Sessão de apresentação dos projectos”, estou a planear realizar a edição 2012/13 a 2 de Fevereiro – Sábado, de forma a todos poderem participar. Este ano com a novidade (melhoria contínua) de convidar também todos os colegas que trabalharam comigo a nível de projectos de investigação, mas que entretanto foram terminando os mesmos – não para apresentar, mas para discutirem ideias e colocarem questões J.

O objectivo destes encontros é vocês apresentarem uns aos outros o que andam a fazer, o que querem fazer e como o vão fazer. Nesta sessão não se pretende que se foquem a apresentar resultados, mas sim no enquadramento/objectivos da investigação e na componente metodológica do vosso projecto. Além deste objectivo principal, existe um outro secundário que é o de vos ajudar a preparar e a fazer apresentações em público. Este tipo de sessão é muito útil pois permite a partilha de conhecimentos e ideias entre os diversos projectos.

As apresentações serão de 5 minutos seguidas de outros 5 minutos para Q&A (10 minutos de duração máxima).

Não precisam de me enviar a vossa apresentação previamente, levem-na no próprio dia.

Como é tradição, depois da sessão de trabalho, o almoço!

O encontro vai decorrer na UMinho no Campus de Gualtar em Braga.

A presença é "obrigatória". No entanto, preciso que me confirmem a mesma até dia 29 de Janeiro.

Paulo Sampaio

 

IV Encontro de Investigadores da Qualidade | Apelo à submissão de resumos

IV Encontro de Investigadores da Qualidade | Apelo à submissão de resumos

No dia 7 de Junho de 2013 decorrerá, em Tróia, o IV Encontro de Investigadores da Qualidade.

Os resumos deverão ser submetidos até dia 31 de Março de 2013 para paulosampaio@dps.uminho.pt , não devendo ultrapassar as 500 palavras. Do resumo devem também constar o título do trabalho, o nome dos autores e respectiva afiliação, e as palavras-chave.


Os autores das comunicações aceites serão posteriormente convidados a submeter o artigo completo para ser publicado nos proceedings do Encontro. Posteriormente serão disponibilizadas as linhas de orientação para a redacção dos artigos completos.

DATAS IMPORTANTES
- Submissão de resumos: 31 de Março de 2013
- Notificação da aceitação de resumos: 30 de Abril de 2013
- Para os resumos aceites, submissão do artigo completo: 20 de Maio de 2013
- IV Encontro de Investigadores da Qualidade: 7 de Junho de 2013

Comissão Organizadora do IV Encontro Álvaro Rosa, ISCTE António Ramos Pires, Instituto Politécnico de Setúbal Luís Lourenço, Universidade da Beira Interior Margarida Saraiva, Universidade de Évora Patrícia Moura e Sá, Universidade de Coimbra Paulo Sampaio, Universidade do Minho

IV Encontro de Investigadores da Qualidade, 7 JUN

Caros Investigadores da Qualidade,

Enquadrado nas actividades da Rede de Investigadores da Qualidade (RIQUA), vai ter lugar no dia 7 de Junho de 2013, em Tróia, o IV Encontro dos Investigadores da Qualidade.

Pedimos a vossa colaboração na divulgação do evento pela vossa rede de contactos. Contamos convosco!

Oportunamente serão divulgadas mais informações, nomeadamente no que diz respeito à submissão de resumos e programa.


Saudações académicas,

Paulo Sampaio
Presidente da Comissão Instaladora
Rede de Investigadores da Qualidade

Comissão Organizadora do IV Encontro Álvaro Rosa, ISCTE António Ramos Pires, Instituto Politécnico de Setúbal Luís Lourenço, Universidade da Beira Interior Margarida Saraiva, Universidade de Évora Patrícia Moura e Sá, Universidade de Coimbra Paulo Sampaio, Universidade do Minho

ASQ Influential Voices - November

November post “World Quality Month: Accelerating Quality”

Paul Borawski, ASQ CEO

 

November, World Quality Month

This month is a month of celebration for all Quality Professionals - November is the World Quality Month. The World Quality Day has been celebrated in November 8 with a lot of worldwide initiatives.

Celebrate this month! Celebrate it with Quality!

It is well known that the current economic recession is affecting, in different ways, organizations and, in particular, the implementation of activities and practices of Quality. Nevertheless, most organizations continue to highlight the commitment to Quality as a competitive advantage in the global market and an "anti-crisis" strategy.

An organization that provides goods or services of high Quality can be affected in two ways – with products and services of high Quality and with a better performance than the ones of the competitors, the organization could improve their financial results; secondly, when an organization is able to achieve an higher state Quality has more propensity to substantially change their organizational culture.

In the present context that the world is experiencing, we need urgently that our organizations, public and private, achieve a higher level of Quality. For that, it is necessary the involvement and contribution of all Quality Professionals, because Quality Professionals should act as change managers and drivers of excellence, with the ability to anticipate the situations and to involve the organizations top management.

An excellent organization is that organization that achieves superior results through continuous improvement of its products and services and exceeds the customers’ expectations, which is recognized by his peers and is sustainable. It is not easy to have an excellent organization, but it is a challenge that must be pursued by all.

ASQ Influential Voices - July

July post “The Intersection of Quality and Social Responsibility”

Paul Borawski, ASQ CEO

A company that has child work but has very good quality products, is a company with quality? In my opinion, and I think for all the readers, no. Thus, nowadays we cannot only control the quality of our products but also we should be concerned about the environmental impacts, the social responsibility principles, the safety of our workers, among others. Only in that situation we can state that our company is a company with Quality, in a global perspective of the concept!

In a research project that I have been involved in Portugal related to social responsibility issues, we have found evidence that according to a large number of Portuguese managers that belong to organizations with a certified management system, stakeholders’ satisfaction is significantly higher when a social responsibility programme is present, as suggested by Freeman’s stakeholder theory.

It is important that our companies become more concern about all these issues and not only be focused in the quality of their products, in order to satisfy all the stakeholders involved in the business.

References

Fonseca, L., Ramos, A., Rosa, A., Braga, A.C., Sampaio, P., “Impact of social responsibility programs in stakeholder satisfaction: an empirical study of Portuguese managers perceptions”, Journal of US-China Public Administration, Vol.9, Nº5, pp. 596-590, 2012.